If a buyer requests a return, VillKart will send you an email that includes the reason for the return done by the customer. We recommend that you should respond to return requests within 24 hours and confirm whether the request should be approved or not. If the buyer’s request doesn’t comply with our return policies, we will inform you via email/SMS.

Return process

To initiate the return request, you need to review, authorise or decline whatever the requests. When you approve a buyer’s return request, VillKart sends the buyer a return label with an address. By default, the return label is not prepaid.

Refund options

We would recommend you to wait until you receive a returned item before issuing a refund so you can evaluate its return condition and check it before initiating the refunded item.

You can issue a concession in addition to or instead of refunding order amounts. If the buyer/customer says the order never arrived, see What if a buyer says they did not receive their order?

Cancelled returns

If a buyer/customer contacts you directly to cancel a return request, ask them to cancel it through their VillKart account only. You’ll get an email when buyers cancel pending requests.

Shipping

If you can go through your mean of transportation or just send us an email we will get through it. But all you need to do is keep it packed and ready for dispatch.